Automated order status support
'Where is my order?' is the most repetitive question in e-commerce — and the most automatable. ReplyPool answers WISMO instantly on every channel, day and night, and routes the genuinely stuck orders to your team with full context.
No credit card required
WISMO — 'where is my order' — is rarely a hard question. The buyer wants a delivery window, a tracking reference, or reassurance that a delay is normal. What makes it expensive is volume and timing: it arrives in waves after every dispatch day, lands at night and on weekends, and every one of them interrupts an agent who could be solving something real.
ReplyPool automates the answer, not just the acknowledgment. The AI replies from your shipping policies, delivery windows, and carrier information — a real answer with specifics, not a 'we received your request' autoresponder. It asks for the order number when it needs one, answers in the buyer's language, and escalates to your team with a summary when a parcel is genuinely lost or an address needs changing.
Because WISMO scales with orders, the pricing model matters: every ReplyPool plan is a flat monthly price with a pool of AI answers — 1,000, 2,500, or 7,500 — so a strong sales month does not quietly become a support invoice. Overage does not exist; a top-up is a $49 decision you make yourself.
How order-status automation works here
Real answers from your own shipping truth — not canned acknowledgments.
Instant, any hour, any language
WISMO waves hit at 3am and on weekends. The AI answers in seconds regardless of queue depth, in 50+ languages, while your team sleeps.
From your shipping truth
Answers come from your delivery windows, carrier policies, and help content. Gap reports show which order questions still lack a written answer, so coverage keeps improving.
Humans for the hard cases
Lost parcels, address changes, damaged goods — the AI collects the details and escalates with a summary, so your agent starts with the facts, not with 'what's your order number?'
The same answer wherever the buyer asks
Web widget, WhatsApp, Telegram — one AI brain in each channel's native chrome. Watch the same order-status dialog play out in all three.
Prove the queue actually shrank
Containment, deflection, and escalation rates sit on one dashboard — you'll see exactly how much of the WISMO wave stopped reaching your team.
- Deflection measured honestly — resolved conversations, not deflected clicks
- Knowledge gaps ranked by how often buyers hit them
- ROI dashboard converts automated answers into hours saved
AI agent
How well the bot is handling questions on its own.
Containment rate
Escalation rate
Deflection rate
Bot vs human
76% bot
Knowledge gaps
Unanswered questions · ranked by frequency
Order volume grows. The bill doesn't.
Flat plans with the AI pool included: pick by your monthly question volume, not by fear of a busy quarter.
No overage billing exists. If a record month exhausts the pool, AI pauses, your team keeps replying, and +1,000 answers cost a flat $49 — your call.
Frequently asked questions
Further reading
Your customers won't wait.
Neither should you.
14 days free. Full platform. We move your data for you. Free.