Put an AI agent in front of your storefront — in the chat widget, on email, WhatsApp, Telegram, and Instagram. It answers sizing, shipping, and returns questions from your own policies, around the clock, and your team takes over in one click when a human is needed.
No credit card required
ReplyPool works alongside your Shopify store rather than inside it: you add the chat widget to your storefront theme, connect your support email and social channels, and the AI starts answering from your store's own content — product pages, shipping and returns policies, help articles. There is no plugin to install in Shopify admin and nothing to update when your theme changes.
That content-first approach is what keeps the answers honest. The knowledge base crawls your site and imports docs from Notion or an existing help center; gap reports show which customer questions have no written answer yet, so the AI’s coverage grows exactly where buyers actually ask.
Support cost stays a fixed line: every plan is a flat monthly price with a pool of AI answers included — 1,000 for $99, 2,500 for $219, 7,500 for $499 — and unlimited seats for your team. A holiday traffic spike changes your revenue, not your support bill.
Trained on your policies and catalog content — not a scripted decision tree.
Sizing, availability, shipping times, and payment questions get instant answers in the storefront widget — while the buyer is still deciding, at 2pm or 2am.
Order-status, returns, and exchange questions are answered from your policies. When a thread needs a live account lookup, the AI collects the order number and escalates with a full summary.
Your team works one shared inbox across widget, email, WhatsApp, and Instagram. Escalations arrive pre-summarized, and anyone can take over mid-conversation in one click.
The widget answers with sources, recognizes when a human is needed, and hands the thread to your inbox with an AI summary — nothing retyped, nothing lost.
The same customer on email and chat becomes one contact, with profile, order references, and past conversations one glance from the reply box.
Every plan includes the AI agent, shared inbox, help center, and unlimited teammates. The price is the ceiling — overage billing does not exist.
If the AI pool runs out, AI answers pause and your team keeps replying. Top up 1,000 answers for a flat $49 — only when you choose.
14 days free. Full platform. We move your data for you. Free.