One customer question the AI answers on its own. Customer answers and Copilot suggestions draw from the same shared quota. On Startup, Copilot isn't included, so the quota covers customer answers only.

No — overage billing doesn't exist at ReplyPool. AI answers stop at your quota instead of quietly running up a bill, so your plan's price is the ceiling. The only way to spend more is to explicitly buy a top-up or upgrade — a choice you make, never a charge that happens to you.

AI answers pause — nothing else changes. Your team keeps replying in the shared inbox, customers are never blocked, and you get an in-app alert well before the cap. Want the AI back before next month? Top up 1,000 answers in one click ($49) or just wait for the quota to renew.

Count the customer questions you get per month. Around 1,000 — Startup ($99). Around 2,500 — Growth ($219). Around 7,500 — Business ($499). In between? Start lower: you can top up mid-month or upgrade instantly, and your cap only moves when you move it.

When a customer writes first, replies within Meta's 24-hour window are free. When you start the conversation, Meta charges its standard rate and we pass it on with 0% markup. You pay what Meta charges, nothing on top.

Connect your channels, upload your help articles, and the AI starts answering. Most teams go live the same day. No developer needed. We can also move your data from Zendesk for you.

Yes. Upgrades apply instantly with a prorated charge for the rest of the cycle. Downgrades take effect from the next billing period so you keep everything you already paid for.

You choose a plan to continue. We keep your data and settings for 30 days.