AI customer support with a hard cap on your bill

Every plan carries a fixed monthly pool of AI answers — 1,000, 2,500 or 7,500. When the pool runs out, AI pauses and your team keeps replying. Top up in one click if you want more. Overage billing doesn't exist here.

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No credit card required

7/10
questions answered by AI. inside your quota
$0
overage fees. your bill has a hard cap
1 click
to top up AI answers. only when you choose
50+
languages. answered natively
Pricing

Pick your pool. Cap your bill.

Each plan includes a fixed monthly pool of AI answers — 1,000, 2,500 or 7,500 — with unlimited teammates and every channel. The price on the card is the ceiling of your bill.

Running low mid-month? Top up in one click — you decide, never the meter.

Startup

Get back 80+ hours/month — without your first 2 hires.

Does the work of 1–2 human support agents
$79$99/month
Start 14-day free trial
AI requests1,000 / m
Outbound messages
20,000 / m
  • All channels
  • Unlimited team members
  • Auto-translation in 50+ languages
  • Basic analytics

Growth

Most popular

See what your AI knows and what it misses — knowledge gaps, AI quality, ROI built-in.

Does the work of 3–4 human support agents
$179$219/month
Start 14-day free trial
AI requests2,500 / m
Outbound messages
50,000 / m
  • All channels
  • Unlimited team members
  • Auto-translation in 50+ languages
  • Multi-brand support
  • Basic analytics
  • AI Copilot
  • Advanced Analytics
  • Shift scheduling & tracking

Business

Workflows + Self-training AI for teams that scale.

Does the work of 10+ human support agents
$399$499/month
Start 14-day free trial
AI requests7,500 / m
Outbound messages
150,000 / m
  • All channels
  • Unlimited team members
  • Auto-translation in 50+ languages
  • Multi-brand support
  • Basic analytics
  • AI Copilot
  • Advanced Analytics
  • Shift scheduling & tracking
  • Custom integrations
  • Workflows
  • Self-training AI

All plans include a 14-day free trial · No credit card required · Cancel anytime

Everything your support team needs. In one place.

Most questions never reach your team

The AI agent answers from your own docs — with sources — and escalates the moment it stops being sure.

Every channel. One queue.

Telegram, WhatsApp, email, and your site — one queue, context attached.

Knowledge that answers back

Publish an article once — the AI cites it in chat, email and your help center from that second on.

What's breaking, and why

Live numbers per channel, topic and teammate — spikes surface before they turn into a bad week.

Reach out before they ask

Announcements, banners and campaigns that go live on every surface from one composer.

Try it on your own tickets.

14 days free. Full platform. No credit card.

Start free trial

Your best agent, in every seat

Copilot drafts the reply, cites the source and translates on the fly — your teammate just hits send.

One AI. Wired into everything.

The same brain reads your knowledge base, answers your conversations, writes the summaries and watches the numbers. Teach it once — it shows up everywhere.

Twice the volume. None of the hiring.

Eleven moments every support team knows — and what each one looks like once ReplyPool takes the front line.

AI Agent. Let AI resolve the repetitive half of your queue

The AI Agent answers routine how-to and account questions instantly, end to end — not a keyword autoresponder. Your team only sees the conversations that genuinely need a human.

Inbox. Every channel. One inbox. Nothing slips.

WhatsApp, email, Instagram, Telegram, live chat — and your mobile app — land in one queue where every conversation has an owner. No tab-juggling, no duplicate replies, no message nobody saw.

AI Agent. Full 24/7 coverage. Zero night shifts.

Customers get real answers at 3am, in any timezone, while your team sleeps. Morning brings resolved conversations instead of an angry backlog.

Copilot. AI drafts. Your team sends.

Copilot writes a sourced reply from your docs and the customer's history, right in the composer. The agent reviews, tweaks a word, and hits send — every answer stays human-approved.

Knowledge Base. Docs that actually deflect tickets

A help center customers find answers in — plus gap mining that shows which unanswered questions create the most tickets. Write exactly the article that cuts volume, not the one you guessed.

Copilot. New hires answer like seniors on day one

Copilot instantly surfaces who the customer is — plan, history, past issues — and how your product works, with sources. Juniors stop pinging teammates and start closing tickets in week one.

Analytics. Know why volume spiked — the same day

See which topic, channel or release drove the spike the moment it starts, without building a single custom report. Walk into budget season with deflection, CSAT and cost-per-conversation numbers instead of anecdotes.

Inbox. Your app users deserve answers inside the app

Drop in the mobile SDK and your iOS and Android apps get native in-app chat — same AI agent, same inbox, same history as every other channel. Campaigns and announcements reach users right on mobile, and a human is always one tap away.

Messaging. Reach your customers every possible way

Announcements, in-app banners, posts, emails, surveys and multi-channel campaigns — every outbound format, included flat. Talk to users before they need to ask, not after something breaks.

Surveys. Catch unhappy customers before they churn

CSAT and NPS surveys fire automatically after every resolved conversation — no Typeform begging. Detractors are flagged in real time, so you step in while the account can still be saved.

Helpdesk migration. Switching from Zendesk, Intercom or Freshdesk? Take everything with you.

The built-in wizard moves message history, help center, macros and workspace settings out of your old helpdesk. Not exported to a zip — imported, searchable, and working from day one.

Go live in hours, not weeks

Three steps, no code. Most teams answer their first customer the same day.

1

Start fresh — or switch in a day

Coming from Zendesk, Freshdesk, or Intercom? ReplyPool imports your help center, tickets, and macros for you.

2

Connect channels and knowledge

Plug in email, chat, WhatsApp, Telegram — then point ReplyPool at your docs. It reads everything and starts citing it.

3

Let it answer

The AI takes the front line and hands over the moment a conversation needs a human.

FAQ

Questions, answered.

One customer question the AI answers on its own. Customer answers and Copilot suggestions draw from the same shared quota. On Startup, Copilot isn't included, so the quota covers customer answers only.
No — overage billing doesn't exist at ReplyPool. AI answers stop at your quota instead of quietly running up a bill, so your plan's price is the ceiling. The only way to spend more is to explicitly buy a top-up or upgrade — a choice you make, never a charge that happens to you.
AI answers pause — nothing else changes. Your team keeps replying in the shared inbox, customers are never blocked, and you get an in-app alert well before the cap. Want the AI back before next month? Top up 1,000 answers in one click ($49) or just wait for the quota to renew.
Count the customer questions you get per month. Around 1,000 — Startup ($99). Around 2,500 — Growth ($219). Around 7,500 — Business ($499). In between? Start lower: you can top up mid-month or upgrade instantly, and your cap only moves when you move it.
When a customer writes first, replies within Meta's 24-hour window are free. When you start the conversation, Meta charges its standard rate and we pass it on with 0% markup. You pay what Meta charges, nothing on top.
Connect your channels, upload your help articles, and the AI starts answering. Most teams go live the same day. No developer needed. We can also move your data from Zendesk for you.
Yes. Upgrades apply instantly with a prorated charge for the rest of the cycle. Downgrades take effect from the next billing period so you keep everything you already paid for.
You choose a plan to continue. We keep your data and settings for 30 days.

Your customers won't wait.
Neither should you.

14 days free. Full platform. We move your data for you. Free.

Start free trialBook a demo